Privacy Policy & Return Conditions – DexGold.de

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1. Introduction

Welcome to DexGold.de. We value your trust and are committed to protecting your personal data with the highest standards of security and transparency. This policy explains how we collect, use, store, and protect your data, as well as your rights regarding this information.

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2. Data Collection and Use

We collect and process the following personal data during account creation, order placement, or customer support interactions:

- Full name
- Email address and phone number
- Shipping address
- Payment information (e.g., bank transfer, PayPal, etc.)
- Order history and user activity

We use this data solely to process orders, issue invoices, ship products, provide customer support, and improve your shopping experience.

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3. Sharing Data with Third Parties

We never sell your personal data. However, certain information may be shared with trusted third parties solely for essential order-related purposes:

- Shipping companies for product delivery
- Payment service providers for transaction processing
- Technical service providers for website security and functionality

All partners are required to comply with EU data protection regulations (GDPR) and use your data only for the specified purpose.

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4. Cookies and Analytics

DexGold.de uses cookies to enhance site performance and improve your browsing experience. You can manage or disable cookies in your browser settings.
If analytics tools (e.g., Google Analytics) are used, they may collect anonymous usage data to help us improve our services.

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5. Account Deletion and Data Management

You have the right to request deletion of your account at any time.
Please note that if you have an active order or a pending payment, account deletion will only be possible once the related process is completed.

If your account remains inactive for more than 6 months, DexGold.de reserves the right to permanently delete your account and all associated data from our servers.
You may also request access, correction, or deletion of your data at any time in accordance with GDPR.

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6. Your Rights Under GDPR

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

- Right to access your personal data
- Right to correct or update your data
- Right to erasure (“Right to be forgotten”)
- Right to restrict processing
- Right to object to processing
- Right to data portability

To exercise these rights, please contact us through the Contact Us section of our website.

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7. Returns and Refunds

At DexGold.de, customer satisfaction is our priority. Our return policy is as follows:

- You have up to 14 days after receiving your order to request a return.
- Returned items must be in perfect condition, unused, unaltered, and include original packaging, tags, and all accessories.
- Please contact our support team before sending any item back and request a Return Authorization Code. Returns without this code cannot be processed.
- Return shipping costs are the responsibility of the customer, unless the item was shipped incorrectly or was damaged upon delivery.
- Once the item is received and inspected by our quality control team, the payment will be refunded via the original payment method.
- Custom-made items (such as engraved or specially designed pieces) are not eligible for return.
- In specific cases, a small processing fee may be deducted from the total refund (with prior notice).

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8. Changes to This Policy

DexGold.de reserves the right to update this policy at any time. The new version will become effective immediately upon publication on this page.
Continued use of our services after such changes constitutes acceptance of the updated terms.

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9. Contact Us

For any questions, requests regarding your data, or return-related inquiries, please visit the Contact Us section of our website.
Our company is based in Munich, Germany.

Rückgabe- und Preispolitik (für Schmuckprodukte)

Wir respektieren Ihre Rechte als Verbraucher. Nach deutschem Recht haben Sie das Recht, innerhalb von 14 Tagen ab dem Erhalt der Ware ohne Angabe von Gründen vom Kauf zurückzutreten und die Ware zurückzusenden. Der gezahlte Betrag wird gemäß den gesetzlichen Bestimmungen erstattet.

Um jedoch Missbrauch durch Preisschwankungen auf dem Edelmetallmarkt zu vermeiden und maximale Transparenz zu gewährleisten, gelten die folgenden Bedingungen:

1. Produkte, die individuell angefertigt oder nach speziellen Kundenwünschen graviert oder hergestellt wurden, sind vom Widerrufsrecht ausgeschlossen.

2. Rücksendungen werden nur angenommen, wenn sich die Ware in einem wiederverkaufsfähigen Zustand befindet und keine Gebrauchsspuren aufweist. Die Kosten der Rücksendung trägt der Käufer.

3. Als freiwillige Option kann anstelle einer Rückerstattung ein Einkaufsgutschein (Voucher) ausgestellt werden.

4. Alle Produkte werden vor dem Versand von unserem Team sorgfältig auf Qualität, Authentizität und Unversehrtheit geprüft und anschließend versichert über DHL versendet. Jede Sendung wird beim Versand und bei der Übergabe durch den DHL-Service kontrolliert und dokumentiert, um die Unversehrtheit der Ware sicherzustellen. Bitte überprüfen Sie Ihre Auswahl sorgfältig, bevor Sie eine Bestellung aufgeben.